Eko Electricity Distribution Company (EKEDC) has reiterated its commitment to investing significantly in infrastructure upgrades aimed at enhancing electricity supply and customer satisfaction across its network.
Speaking at the Island Customers Consultative Forum held Thursday in Lagos, Acting CEO of EKEDC, Mrs. Rekhiat Momoh, represented by the company’s Chief Finance Officer, Mr. Joseph Esenwa, emphasized the company’s focus on replacing faulty transformers and installing new ones to boost efficiency and reliability.
The forum brought together customers from key areas including Ikoyi, Victoria Island, Lekki, Obalende, Dolphin Estate, and Falomo, offering a platform for dialogue on power-related concerns.
“We have made substantial investments to ensure safe, reliable, and uninterrupted electricity for our customers,” said Momoh. “It is not the responsibility of customers to fix transformers. Any such demand is fraudulent and must be reported.”
She condemned reports of community contributions for transformer repairs, warning residents not to entertain such requests and to report any staff involved in such practices for disciplinary action.
Momoh also addressed concerns from Band A customers who have not consistently received the mandated 20 hours of electricity supply. She assured that EKEDC, in line with Nigerian Electricity Regulatory Commission (NERC) regulations, would compensate affected customers through established procedures.
Highlighting challenges such as vandalism, illegal connections, and energy theft, Momoh stressed the company’s zero-tolerance policy and warned of legal consequences for offenders. “We need the cooperation of our communities to combat these issues effectively,” she stated.
In related remarks, EKEDC’s Head of Metering, Mr. Gbadebo Akinyede, announced plans to train meter installers across the network to enhance installation accuracy and reduce bypass incidents, which currently affect about 10% of customers.
On safety, Mr. Cletus Onyekwu, Head of Health, Safety, and Environment, cautioned customers against using unauthorized technicians, commonly known as “NEPA 2.” to fix power faults, labeling the practice illegal and dangerous.
Commending EKEDC for its communication efforts, Alhaji Abdul-Lateef Muse, Chairman of the Victoria Island and Ikoyi Association, urged the company to invest in advanced fault-detection technology to better notify customers during outages. He also emphasized that the forum served as a vital platform for resolving ongoing power-related issues in the communities.
Resolutions from the forum, he added, would be shared with local communities to bolster EKEDC’s drive toward improved service delivery.
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