The Eko Electricity Distribution Company (EKEDC) has declared medium and long-term plans to upgrade all its customers to Band A and Band B.
The General Manager, Commercial, EKEDC, Mr. Samuel Edoho, who unveiled this plan at the Customers’ Engagement forum in Ojo, maintained that negotiations are underway with partners to get an additional grid and off-grid supply that would up the utility firm’s supply and service delivery across franchise areas to, at least, 20-hour daily.
Briefing customers at the well-attended forum, Edoho, who led the company’s management team, including the General Manager, corporate communications and strategy, Mr. Babatunde Lasaki; General Manager, Technical, Engineer Olaoye; and head of metering, Engineer Gbadebo, to the forum, stated that the stratification of customers into different Bands was not intended to discriminate against some customers in terms of service delivery.
“All our customers are held in high esteem. We have the desire to, at all times, deliver quality hours of supply and services to them. The arrangement of customers into different bands was done by NERC due to supply availability. They did not do that to discriminate against anybody or to relegate others to the background.
“Going forward, we are working hard on negotiations with our partners to up our supply and services so that, in the long run, all our customers will get 20-hour supply and, when this happens, they will all be moved to Bands A and B,” he said.
Corroborating Edoho’s view, the General Manager, Technical, Engineer Olaoye, assured the customers of prompt response to faults and complaints around technical issues.
He said; “Our response rate has been commended, but we are making frantic efforts to ensure an improvement in this critical area of delivery.”
Head of metering, Engineer Gbadebo, added that the company is aware that some metering gaps needed to be filled, and it “is working hard to get the work done within the possible time.”
The General Manager, corporate services, Babatunde Lasaki, appreciated the orderliness and cooperation of the customers, promising the utility firm’s determination to “always put them first in all it does.
“The EKEDC’S management is aware of the commitment of all our customers, and we shall keep working day and night to give you supply and service satisfaction,” he declared.
Expressing delight over the engagement, Chairman of Customers forum, Engineer Bayo Oladosun, charged the EKEDC to give equal attention to all observations made by the customers at the forum.
“I am most delighted for the success of this engagement. We thank the EKEDC for the initiative, and we promise to always cooperate with them.
“We all know that the Company is profit-making, it is not a Father Christmas. Therefore, we call on all customers too to ensure prompt payment of bills whole on the other hand, we encourage the company too to always make customers satisfaction its priority at all times,” he said.
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